Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected.
From only one branch in 1985, the Bank has grown over time and currently enjoys a network of 92 branches countrywide. It was the first Bank in Kenya to introduce paperless banking through smart card technology that enables customers to transact without having to fill in deposit or withdrawal slips.
In 2013 – the Bank hit the one Billion Shilling mark for the first time ever – more than doubling its pre-tax profit by 108% growth to 1.78billion.
Family Bank is the institution of choice for the unbanked population for small and medium scale enterprises in Kenya.If you would like to transfer some of the money in your M-pesa to your Family Bank account and are looking for the Family Bank M-pesa paybill number, then you’ve come to the right place.
Universal Banking Model
Making frequent M-pesa to Bank transactions enables micro-lending and saving organizations collect multiple payments from the public. People are also able to make regular and timely payments to banks due to the simplicity and convenience of M-pesa money transfer services, using the M-pesa Pay Bill service.
The bank is leveraging on the successful adoption of the universal banking model. The model aims at gradually positioning the Bank as a one stop-shop providing retail & consumer products, SME, agribusiness, corporate banking and Trade Finance and insurance products. The bank is also leveraging the devolved system to romp in more customers. The expansion is in line with the county banking roadmap aimed at optimizing the devolved governance structure.
Family Bank Mobile Banking
How to make a payment
In this article we’re going to look at how you go about depositing money from your M-pesa to your Family Bank account.
- Go to Mpesa menu and choose ‘Pay Bill’
- Key in the Family Bank M-pesa paybill number which is 222 111
- Key in your Family bank account number
- Key in the amount you wish to transfer
- Key in your M-Pesa PIN
- Before hitting send, check again to ensure that you have input the correct information
Family Bank - Wait for a confirmation message
Features
The Family Bank MPESA Paybill 222111 allows you to conveniently deposit money;
- To any Family Bank account
- Pay school fees
- Collect church offertory
- Pay utility bills such as water, rent and many more.
Benefits
- Secure
- Convenient
- Real time settlement
- Low cost
- Easy reconciliation
Requirements
You need to be an MPESA registered customer
Family Bank Pesa Pap
The Family Bank mobile banking service popularly known as Pesa Pap allows customers to bank on their phone. Pesa Pap is a mobile solution that enables customers to transact conveniently through their mobile phones. Family Bank mobile banking can be done through an application (mobile app) and USSD *325#. Pesa Pap App can be downloaded from Google Play App Store, Apple store, Windows or Blackberry Store.
Family Bank Accounts
Mwananchi Account
Features
- An ATM card is available
- Low opening and minimum account balance
- Hassle Free(Paperless) banking – Using Family Access ATM card you don’t need to fill deposit/withdrawal slips
- Convenient banking, money through Pesa Pap mobile banking
- Get notifications on account transactions through Pesa Pap!
- Easy Account Opening requirements and procedures
- Easily Accessible through our countrywide network of branches, Family Bank, VISA branded ATMs, Kenswitch and Pesa Point ATMs
Benefits
- Access to various Loans facilities provided by the bank
- Pleasure of being served by our courteous and friendly bank staff
- Personal accident insurance benefit will be provided as an optional benefit of this account
- It is affordable – No ledger fees
- Unlimited access to funds
- Free photo taken when opening the account
- Bank statements available on request
Requirements
- Original National ID or a Valid Passport and photocopy
- Any amount of cash to open the account
- Have a free passport size photo taken at the branch
- For Joint Accounts, the ID or a passport copy is required for each person to be included
Salary Account
Features
- An ATM card is available
- Salary based loans and advances available
- No limits on withdrawal amounts
- Access to standing order facilities
- Access to auto loans
- Free registration to Pesa Pap mobile banking
- Free inward EFT clearing
- Asset finance facility is available
Benefits
- Account can be opened with any amount of money
- No minimum operating balance
- No monthly charges on the account
- Affordable salary processing fee
- 24 hr access to Family Bank, Kenswitch, VISA branded ATMs and Pesa Point ATMs
Requirements
- The customer(s) should fill the account application form available at the branch or on the Family Bank website
- Identification documents: National ID or passport plus a copy
- Any amount of money to open the account
- A free customer identification photo will be taken at the branch
- Introduction documents such as bank statements, introduction letter from another customer, a copy of utility bills in the customer’s name
Personal Current Account
Features
- An ATM card is available
- No notice is required to withdraw large amounts or when making frequent withdrawals
- No minimum balance is required
- One may deposit cash as well as clear cheques
- Personal Accident Insurance Benefit available
- The account can be used to secure various bank loans and facilities
Benefits
- Unlimited access to funds
- A wide network of Family Bank, Kenswitch, VISA branded ATMs and Pesa Point ATMs countrywide
- Convenient banking through our Mobile banking service Pesa Pap!
- Paperless banking i.e. no need to fill banking slips
- Free photo taken when opening the account
- Bank statements available on request
- Personal Accident Benefit available
- Access to loans and overdraft facilities
Requirements
- Original and photocopy of ID or Valid Passport
- A coloured Passport size photo will be taken at the branch free of charge.
- Minimum opening balance of Kshs 2,000/=
- Adequate account introduction e.g. either, bank statements, utility bills, introduction by another customer or employer
Tujenge Account
Features
- This account can be opened with any amount of cash
- The Interest earning balance is Kshs 20,000/= calculated annually on average monthly balances
- Facilitates a savings plan through a cash, cheque, Standing order or check-off from the employer
4 free withdrawals per year
Benefits
- Absolutely no charges on this account!
- Loans available up to 90% of the deposit amount
- A free statement is available on request
- Earn interest at the end of the year
- Lower interest rate on loans secured by the deposit
Requirements
- Photocopy of the national ID or a valid passport
- Any Amount of cash to open the account
- A free passport size photo will be taken at the branch free of charge
Call & Fixed Deposit Account
Features
- Competitive interest rates offered
- Interest portion is paid in case of pre-mature withdrawal of deposit
- Automatic roll-over upon maturity can be pre-arranged
Benefits
- Low minimum deposit amounts of KES. 30,000/-
- Flexible terms of 1, 3, 6, 9 and 12 months
- Fast access to loans of up to 90% of the deposit amount
- Lower interest rate on loans secured by the deposit
Requirements
- Minimum amount ksh. 30,000
- Account for those in need of liquid investment avenues.
- Signed instructions from the customer.
Mdosi Junior Visionary Account
Features
- 3 Free withdrawals per year
- Interest earning balance of only Kshs 5,000/=
- Loans of up to 90% of the amount in the Mdosi Junior Account
Benefits
1. Health Benefits of Apples
2. Health Benefits of Bananas
3. Health Benefits of Honey
4. Health Benefits of Ginger
5. Health Benefits of Garlic
6. Health Benefits of Lemon
7. Health Benefits of Pumpkin
8. Health Benefits of Watermelons
1. Diabetes
2. Diabetes Treatment
3. Cancer
4. Breast Cancer
5. Blood Pressure
6. Heart Attack
7. Kidney
8. Headaches
- Free standing order from your Family Bank account to Mdosi Junior account
- Free Banker’s Cheque for payment of the Child’s school fees
- Free photo of parent/guardian taken at the branch
- No ledger fees charged
- We are now offering your son or daughter an opportunity to learn the discipline of saving by providing a free Home Bank.
Requirements
- Original and Copy of National ID or Valid Passport
- Original and Copy of Birth Certificate, Birth Notification, Clinic Card, Baptism Card
- Opening balance of Kshs 200/= or Kshs 1,000 to for your child to start using Henry or Hannah Hippo Bank immediately
Extra Cool Visionary Account
Features
- An ATM card is available
- Withdraw or make deposits into the account via Pesa Pap mobile banking
- Low opening and minimum balance and no maintenance fees
- Loans of up to 90% of the amount in the Extra Cool Visionary Account
Benefits
- Easy access to your cash at all Family Bank, VISA branded ATMs, Kenswitch and Pesa Point branded ATMs countrywide
- Free standing order from a Family Bank account to Extra Cool Visionary Account
- Free Banker’s Cheque for payment of school or college fees per quarter
- Youth financial literacy seminars to be conducted
Requirements
- Original ID and a photocopy
- Free photo taken at the branch
- Birth Certificate
- Signed and stamped introduction letter
- opening Balalance ksh. 200
- Minimum operating balance Ksh.100
Maestro Visionary Account
Features
- An ATM card is available
- It is Safe: If lose your ATM card, you can deactivate or block it immediately via your mobile phone
- It’s Convenient: You can deposit and withdraw money any time via various channels such as, over the counter, ATM, Pesa Pap, internet banking and bank agents country
Benefits
- It’s affordable: Account has low opening and minimum balance and no maintenance fees
- It has cool freebies: Free cash deposits, free mobile banking registration, free photo on account opening
- Loan Facilities: This account opens access to personal loans, mortgage and asset finance
- Its fast and easy: You don’t have to fill deposit and withdrawals slips as some financial institutions
Requirements
- Original ID and a photocopy
- Free photo taken at the branch
- Signed and stamped introduction letter
- opening Balalance ksh. 200 and 300 for an ATM card
- Minimum operating balance Ksh.100
Scholar Visionary Account
Features
- An ATM card is available
- No account maintenance fees
- Free photo is captured on account opening
- Free bankers cheque for fees payments
- Free cash deposits
- Availability of a wide ATM network including Kenswitch, VISA branded ATMs and Pesa Point branded ATMs
- All Family Bank branches are interlinked
- Personal Accident Benefit is available
Benefits
- No ledger fees
- Low account opening balance
- Deposit or withdraw cash via Pesa Pap
- Wide Family Cashpoint, Kenswitch, VISA branded ATMs and Pesa Point ATMs
- Free standing order from Family Bank account to Scholar Visionary Account
- Get your HELB loans disbursed through this account
- Free Bankers Cheque for fees payments
- Family Access debit card available at an affordable fee
Requirements
- Original National ID or Valid Passport and a copy
Admission letter / College ID / Introduction letter
Opening & Minimum balance of 200/=
Family Bank Loans
PERSONAL LOANS
Check off loans
Features
- Monthly loan repayment with duration of up to 72 months
- Insurance cover against death and permanent disability
- No hidden charges, age limit is 52 years.
- The check-off arrangements are agreed with the various institutions by the Head Office and branches are advised appropriately.
- An MOU has to be in place before the relationship can commence.
- Top-ups available upon request
- Loan buy-offs are available
- Attractive loan amounts of up to 3 Million
Benefits
- Competitive interest rates charged
- Fast and efficient loan processing and disbursement
- Your salary is the security
- No late payment fees
- An easy and fast source of funds for account holders and non account holders for personal development, capital investment.
Requirements
- Check-off Loan Application forms duly completed in triplicate.
- Applicant’s certified original latest 3 months pay slips.
- Applicant’s 3 certified true copy of new generation ID card and 2 recent passport size colour photographs.
- A certified copy of the applicant’s PIN certificate
- Applicant’s certified original bank statements reflecting salary received in the last 3 months.
- Applicant’s names should be similar in all documents. Otherwise obtain written confirmation from the employer that the names refer to the same person
Salary Advance
Features
- Loan up to 30% of previous salary
- payable on receipt of following months salary
- Loan amounts up to 20k
- 10% commission on the issued Loan
Benefits
- Salary advance is processed fast
- Cater for short-term emergencies
- Requirements
- Salary payment to be processed through an account held with Family Bank.
Salary Loans
Features
- Top-ups available upon request
- Monthly loan repayment with duration of up to 24 months
- Insurance cover against death and permanent disability.
- Competitive interest rates charged.
Benefits
- Fast and efficient loan processing and disbursement.
- Your salary is security
- No late payment fees
Requirements
- Available to salaried employees whose salaries are paid through us
Family Bank Internet Banking
Family Bank Internet Banking allows you to conduct your transactions anywhere in real time.
To register for internet banking please follow these steps:
- Complete and submit the Family Bank Internet Banking Form, available from any of our branches.
- You will receive a confirmation email from Family Bank containing your User ID. You will also receive an SMS with your password.
- Log on to Family Bank’s Internet Banking to access your account online.
- A free confirmation SMS will be sent to you every time you log into Internet Banking
Features
- Convenience – access to your bank account anytime
- Availability- Ability to transfer money anywhere anytime of the day
- Safe and quick
Benefits
- Access to statements
- Pay bills
- Set up recurring bill payments
- Funds transfers
Requirements
- An account with Family Bank
- A valid email address
- A valid mobile number
Family Bank App
The official app of family bank for Android. It gives you access to your account on your Android. Now you can perform your banking tasks from the palm of your hand, from anywhere and at any time! Download app
Family Bank Careers
view all listed job vacancies available.
Family Bank Branches and Codes
Branch Name | Branch Code |
Family Bank Head Office | 000 |
Kiambu | 001 |
Githunguri | 002 |
Sonalux | 003 |
Gatundu | 004 |
Thika | 005 |
Muranga | 006 |
Kangari | 007 |
Kiriaini | 008 |
Kangema | 009 |
JKIA | 010 |
Othaya | 011 |
Kenyatta Avenue | 012 |
Cargen | 014 |
Laptrust Nbi | 015 |
NBI City Hall | 016 |
Kasarani | 017 |
Nakuru Finance | 018 |
Nakuru Market | 019 |
Kutus | 020 |
Dagoretti | 021 |
Kericho | 022 |
Nyahururu | 023 |
Ruiru | 024 |
Kisumu Reliance | 025 |
Nyamira | 026 |
Kisii | 027 |
Kisumu Express | 028 |
Narok | 029 |
Kangemi | 030 |
Industrial Area | 031 |
Thika Makongeni | 032 |
Donholm | 033 |
Utawala | 034 |
FBT Retail | 035 |
Mlolongo | 036 |
Ol Kalou | 037 |
KTDA Retail | 038 |
Gateway Mall | 039 |
Kariobangi | 041 |
Gikomba Area 42 | 042 |
Gikomba | 043 |
Kahawa West | 044 |
Githurai | 045 |
Kilimani | 046 |
Limuru | 047 |
Westlands | 048 |
Kagwe | 049 |
Banana | 051 |
Ruaka | 052 |
Naivasha | 053 |
Chuka | 054 |
Nyeri | 055 |
Karatina | 056 |
Kerugoya | 057 |
Tom Mboya | 058 |
River Road | 059 |
Kayole | 061 |
Nkubu | 062 |
Meru | 063 |
Nanyuki | 064 |
KTDA Corporate | 065 |
Ongata Rongai | 066 |
Kajiado | 067 |
Family Bank Towers Corp | 068 |
Ngara | 069 |
Kitengela | 071 |
Kitui | 072 |
Machakos | 073 |
Migori | 074 |
Embu | 075 |
Mwea | 076 |
Bungoma | 077 |
Kakamega | 078 |
Busia | 079 |
Mumias | 081 |
Eldoret West | 082 |
Molo | 083 |
Bomet | 084 |
Eldoret | 085 |
Maua | 086 |
Litein | 087 |
Wote | 088 |
Bamburi | 089 |
Ukunda | 091 |
Mombasa Digo | 092 |
Kitale | 093 |
Mtwapa | 094 |
Mombasa Nkurumah | 095 |
Mombasa Kenyatta | 096 |
Kapsabet | 097 |
Malindi | 098 |
Kikuyu | 102 |
Family Bank Kenya Contacts
Muindi Mbingu Street,
P.O Box 74145-00200,
Nairobi, Kenya
+254 (0) 703 095 000
+254 (0) 20 3318940/2/7
+254 (0) 20 2240601
+254 (0) 20 2244166
+254 (0) 20 3252 445
+254 (0) 705 325 325
+254 (0) 737 325 325
Family Bank Customer Care
Safaricom: 0705 325 325
Airtel: 0737 325 325
Tel: 020 331 8940/2/7
Email: customerservice@familybank.co.ke
https://twitter.com/familybankkenya
https://www.facebook.com/familybankkenya
Family Bank Paybill Number – Video
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