Huduma Centres Kenya
Huduma Kenya is a programme by the Government of Kenya that aims to transform Public Service Delivery by providing citizens access to various Public Services and information from One Stop Shop citizen service centres called Huduma Centres and through integrated technology platforms. Huduma Centres Kenya provides Efficient Government Services at the Convenience of the citizen.
Huduma Kenya is a ‘one stop shop’ approach in reforming service delivery in Kenya. Huduma Kenya involves amalgamating related services within one building, possibly on the same floor, effectively making it possible for service seekers to access it conveniently.
This means that you will be able to get birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstracts… and many other services in one place.
Among the changes to be introduced in the public service include introduction of one stop Huduma Service Centres to provide customer services to citizens from a single location, online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel Huduma payment gateway to facilitate ease of payment for government services.
Others are introduction of m-Huduma platform to offer M-Government services to citizens from their mobile phones and a Huduma call centre to provide customer service using a single dialing prefix.
Through the Huduma Kenya platform, the government aims at enabling citizens to access integrated public services via their phones, computers and personal digital assistants (PDA). The new portal is also expected to enhance service delivery and eradicate graft loopholes.
Tenders and vacancies in the public service will also be accessible on the platform. Users will also be able to directly post their comments and complaints regarding government services. Other important information that will be readily available on the portal includes county government contacts, especially considering counties were recently formed with the promulgation of Kenya’s new constitution.
Huduma Centres in Kenya
| Centre Name | Centre Region | Centre Location |
|---|---|---|
| Huduma Centre Baringo | North Rift Region | County Commissioner Office, Kabarnet Town |
| Huduma Centre Bungoma County | Western Region | Post Office, Moi Avenue Road, Bungoma Town |
| Huduma Centre Busia County | Western Region | Post Office, Opposite Government Offices |
| Huduma Centre Embu County | Eastern Region | Post Office, Next to County Commissioner’s Office, Meru-Nairobi Highway, Embu Town |
| Huduma Centre Garissa | Northern Region | County Commissioner Office,Garissa Town |
| Huduma Centre Homabay | Western Region | County Commissioner Office, Next to County Assembly |
| Huduma Centre Isiolo County | Eastern Region | Post Office, Hospital Road, Off Isiolo-Marsabit Highway |
| Huduma Centre Kajiado County | Central & South Rift | Post Office, Nairobi-Namanga Highway |
| Huduma Centre Kakamega County | Western Region | Post Office, Kakamega-Kisumu Highway |
| Huduma Centre Kericho | Central & South Rift | Ardhi House, Temple Street, Kericho Town |
| Huduma Centre Kiambu County | Nairobi and Central Region | Assistant County Commissioner Office (DO),Opposite Thika Stadium, Thika Town |
| Huduma Centre Kilifi | Coast Region | County Commisioner Office, Kilifi Town |
| Huduma Centre Kirinyaga | Central Region | County Commissioner, Kerugoya Town |
| Huduma Centre Kisii County | Western Region | Post Office, Kisii-Migori Road, Kisii Town |
| Huduma Centre Kisumu County | Western Region | Former PC Office, Prosperity House, Next to Central Bank |
| Huduma Kenya Kitui County | Eastern Region | Post Office, Opposite Catholic Church, Kitui Town |
| Huduma Centre Kwale County | Coast Region | Kwale-Kinango Road, Opposite National Police Service |
| Huduma Kenya Laikipia County | Central & South Rift | County Commissioner Office, Nanyuki Town |
| Huduma Centre Lamu | Coast Region | Old Jetty, Next to County Commissioner Office, Kenyatta Road |
| Huduma Centre Machakos County | Eastern Region | Post Office, Opposite Cathedral Church, Machakos Town |
| Huduma Kenya Makueni County | Eastern Region | Post Office, Next to County Commissioner Office,Wote |
| Huduma Centre Marsabit | Eastern Region | Post Office, Post Office Road, Marsabit Town |
| Huduma Kenya Meru County | Eastern Region | Post Office, Opposite County Commissioner Office, Meru-Makutano Highway, Meru Town |
| Huduma Centre Migori County | Western Region | County Commissioners Office, Migori Town |
| Huduma Centre Mombasa County | Coast Region | General Post Office, Opposite Safaricom Customercare, Digo Road, Mombasa |
| Huduma Kenya Muranga County | Central Region | County Commissioners Office, Muranga Town |
| Huduma Centre Nairobi City County | Nairobi and Central Region | GPO: Teleposta Building, Kenyatta Avenue. |
| Huduma Kenya Nairobi City County | Nairobi and Central Region | Huduma City Square: Haile Selassie, Next to Technical University of Kenya |
| Huduma Centre Nairobi City County | Nairobi and Central Region | Huduma Eastleigh: Eastleigh Eleventh Street |
| Huduma Kenya Nairobi City County | Nairobi and Central Region | Huduma Kibra: County Commissioner”s Office, Kibera Drive |
| Huduma Centre Nairobi City County | Nairobi and Central Region | Huduma Makadara: City County Offices- Eastlands Revenue Building, Off Jogoo Road, Next to DC Makadara |
| Huduma Kenya Nakuru County | Central & South Rift | General Post Office, Next to Merica Hotel, Kenyatta Avenue |
| Huduma Centre Nandi | North Rift Region | Post Office, Kapsabet Town |
| Huduma Kenya Narok County | Central & Rift Region | Post Office, Olerorat House,Narok Town, Narok-Nairobi Highway |
| Huduma Centre Nyamira County | Western Region | Post Office, Konate-Nyamira Road |
| Huduma Centre Nyandarua County | Nairobi and Central Region | County Commissioner’s Office, Olkalau Township |
| Huduma Centre Nyeri County | Nairobi and Central Region | Former Provincial Commissioner’s Office, Nyeri Town |
| Huduma Kenya Samburu | North Rift Region | General Post Office, Maralal Town |
| Huduma Kenya Siaya County | Western Region | Post Office, Kisumu-Busia Highway. Opposite KCB |
| Huduma Kenya Taita -Taveta County | Coast Region | CDF Office, Wundanyi |
| Huduma Kenya Tharaka Nithi | Eastern Region | County Commissioner Office, Chuka Town |
| Huduma Kenya Trans Nzoia County | North Rift Region | Kitale Post Office, Mak-Asembo Road |
| Huduma Kenya Turkana County | North Rift Region | County Commissioner’s Office, Lodwar Town |
| Huduma kenya Uasin Gishu County | North Rift Region | Post Office, Eldoret-Kitale Road, Eldoret Town |
| Huduma Kenya Wajir County | Northern Region | County Commissioner’s Office, Next to County Assembly, Wajir |
Huduma Centre Services
Huduma Kenya services include:
- Renewal of Drivers licenses and Status check
- Duplicate National Identity Card
- NHIF Registration and Claims
- NHIF Member Statements and accredited Institutions
- Assessment and Payment of Stamp Duty – Lands
- Nairobi City Single Business Permit
- Issuance of Seasonal NCC tickets
- Search and Registration of Business Names
- Registration of Welfare Groups
- PPOA Filing reviews and /or addressing complaints in procurement and disposal
- Student Loan Application – HELB
- Student Loan Repayment Services – HELB
- NSSF Registration
- NSSF Member Statements and Benefits
- Reporting Corruption – EACC
- EACC Clearance Certificate
- Status of Pension Claims
- Kenya Police Abstract
- Community Policing- NyumbaKumi
- Public Complaints through the Commission on Administrative Justice – Ombudsman
Are these the only services to be offered in Huduma Centres Kenya ?
These are only initial service; more citizen focused services are currently being prepared in readiness to be deployed at Huduma Kenya Centres countrywide.
Can I find Huduma Kenya services online?
The Huduma Kenya programme will soon introduce e-huduma web portal to provide the same services online and the m-huduma platform to provide Government services through the mobile phone.
Huduma Centre Working Hours
Monday- Friday from 8:00 am to 5:00 pm
Huduma Centre Contacts and Website
The Huduma Centre Kenya programme is co-ordinated by the Ministry for Devolution and Planning through the Huduma Kenya Secretariat. For more information, get in touch with the Huduma Kenya Secretariat through the contacts below.
Website: www.hudumakenya.go.ke
Email: info@hudumakenya.go.ke
Tel: +254 020 2227411