Table of Contents
- 1 Kenya Power Bill Enquiry
- 2 KPLC BILL Payment via Pay Bill
- 3 Frequently Asked Questions about Kenya Power Bill
- 3.1 How much power can I buy?
- 3.2 What happens to my current electricity deposit when I install a prepaid meter?
- 3.3 Will the meter affect my geyser/hot water?
- 3.4 How will the Kenya Power technician be identified?
- 3.5 Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
- 3.6 If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
- 3.7 Will my electricity be shut off when the credit runs out?
- 3.8 What happens if prepaid pay points are closed?
- 3.9 How do I obtain credit?
- 3.10 How does prepaid metering benefit me?
- 3.11 How do prepaid meters work?
- 3.12 What is a prepaid power meter?
Kenya Power Bill Enquiry
Kenya Power E bill is an electronic bill querying service from Kenya Power. It allows you to check your KPLC bill account balance and bill due date any time, by SMS or online via e-mail.
How Kenya Power Online Bill Works – Kenya Power Bill Statement
Checking KPLC Bill via SMS Service
The KPLC e bill ( KPLC Bill Statement) SMS service allows you to check your Kenya power electricity account balance and bill due date using your mobile phone. Follow these easy steps:
- Open a new SMS message.
- Type the first part of your account number in the message field. For example, if your account number is 998877-01, just type 998877.
- Send this message to 95551.
- In a few seconds you will receive an automatic reply with your account balance details. This service works for Kenyan networks. It is charged at Kshs. 5/- above the normal SMS rates.
Check KPLC Bill Online Via Email and Bill Statement
The Kenya power ebill (Kenya Power Bill Statement) e-mail service enables you to check your KPLC electricity account balance and bill due date via e-mail. Here are the simple steps to follow:
- Open a new e-mail message.
- Type the first part of your account number in the subject field. For example, if your account number is 998877-01, just type 998877.
- Email the blank message to bill(at)kplc.co.ke Within a few minutes you will receive an automatic reply with your KPLC bill statement which includes account balance details and payment due date.
It is important to key in the correct account number and follows the procedure of sending the message in order to get a positive response. Also note that despite the introduction of E-bill services, your detailed electricity bill will continue to be dispatched through your postal address.
Check KPLC Bill Online via Portal
Click the link and enter your account/meter no.
KPLC BILL Payment via Pay Bill
The KPLC Mpesa Paybill number for Kenya Power prepaid customers (those who use prepaid meters) is 888880 and for postpaid customers (those who are billed monthly) the Pay Bill number is 888888.
How to pay your electricity bill via KPLC Mpesa pay bill number
How to Pay KPLC Bill via Mpesa (Safaricom)
- Select Pay Bill from the M-Pesa menu.
- Enter the Kenya Power business number which is 888 888.
- Enter your full Kenya Power account number e.g. 123456-01.
- Enter the amount you wish to pay which should be between Shs. 100 and Shs.35,000.
- Enter your M-Pesa PIN.
- Confirm that all details are correct.
- You will receive a confirmation of the transaction via SMS.
Please note that it takes 48 hours for Kenya Power to update your account.
How to pay your Kenya Power e bill with Airtel paybill number
Paying your KPLC Bill with Airtel Money (Airtel)
- Select Airtel Money from the menu.
- Click on Make Payments.
- Select Paybill.
- Choose Kenya Power Bill for postpaid bill OR Kenya Power Prepaid for purchase of tokens.
- Enter the amount you wish to pay.
- Enter your Airtel Money PIN.
- Under the reference option, type your full Kenya Power account number e.g. 123456-01.6. Confirm that all details are correct.
- You will receive a confirmation of the transaction via SMS.
The transaction takes 24 hours to be updated.
How to pay your Kenya Power Bill by Cash
KPLC Bill Cash Payment
As a rule, all cash payments should be made at Kenya Power’s authorized pay points which are located within official premises and the paying counters clearly marked CASHIER.
KPLC Bill Payment via Postal Corporation of Kenya
You can also pay your bill in any of the over 200 post offices countrywide.
Kenya Power Bill Payment Via Uchumi Supermarkets
Selected Uchumi supermarkets are additional alternative paying points. They include:
- Uchumi Capital Centre
- Lang’ata Hypermarket
- Ngong Hypermarket
- Uchumi Meru
KPLC Bill ATM Payments
If you have an account with Co-operative Bank, Postbank or Standard Chartered Bank, you may also pay your bill through any of these banks’ Automatic Teller Machines (ATMs).
Kenya Power Bill Bank Payments
You may also pay your electricity bill by cash through appointed Co-operative Bank branches in Nairobi. Additionally, you can pay your electricity bill at any branch of the following banks countrywide.
- National Bank of Kenya (at no extra cost)
- Postbank (at no extra cost)
- Barclays Bank of Kenya
- Co-operative Bank
- Standard Chartered
- Postal Corporation of Kenya (at no extra cost)
Kenya Power Bill Cheque Payments
Cheques may be deposited in designated boxes in pay centers and at specific business premises appointed by Kenya Power to serve as drop-off points.
KPLC Bill Payment Through M-Banking
If you are a Co-operative Bank customer, your mobile phone is now an electricity bill payment point. To use the service, one must be registered with the bank for the M-Banking service and also one must have registered their Kenya Power account number with the bank.
Kenya Power Contact Centre: 95551
NOTE: Information provided here is only meant to inform and may change without notice. Contact KPLC or Safaricom for any clarification.
Kenya Electricity Power Supply
In Kenya, electricity is mainly generated from Hydro, Thermal and Geothermal sources – with wind generation accounting for less than 6 Megawatts of the installed capacity. Currently, hydropower comprises over 40 percent of the installed capacity in Kenya and is sourced from various stations managed by the Kenya Electricity Generating Company (KenGen).
The national grid is operated as an integral network linked by a 220 kV and 132 kV transmission network. There is a limited length of 66 kV transmission lines. The national grid impacts on the future growth of the energy sector because any new generation capacity must take into consideration the existing network and its capacity to handle new loads.
Kenya Power reinforces the power transmission and distribution network by constructing additional lines and substations.
Efficiency of the transmission and distribution network continues to be enhanced in both technical and non-technical aspects. (See our annual report for more information on transmission system plans.) Technical improvements include re-conducting of lines, installation of capacitors, and construction of additional feeders and substations. Non-technical improvements include introduction of electronic meters, improvement of meter reading accuracy, fraud control and resolution of billing anomalies.
Supply and demand of electricity
Kenya Power currently has more than 2.6 million customers. Total electricity consumption in the 2012/2013 financial year was 8,087 gigawatt hours. The maximum daily electricity peak demand recorded in the last financial year (2012/2013) was 1,353 MW.
Energy sector players
Kenya Electricity Generating Company (KenGen)
manages and develops all public power electricity generating facilities. It sells electricity in bulk to Kenya Power.
Kenya Renewable Energy Portal
The purpose of the portal is to provide easy access to relevant information about administrative entry requirements and procedures for operating a power plant based on renewable energy, the legal and regulatory framework for such investments (e.g., tariff regulation) and relevant market information.
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Independent Power Producers (IPPs)
build, own and operate power stations and sell the power in bulk to Kenya Power.
Energy Regulatory Commission (ERC)
reviews electricity tariffs and enforces safety and environmental regulations in the power sector as well as safeguarding the interests of electricity consumers.
Ministry of Energy
formulates policy on the energy sector, in addition to administering the Rural Electrification Scheme.
Rural Electricity Authority (REA) implements rural electrification projects on behalf of the government.
Kenya Electricity Transmission Company (KETRACO)
is mandated to construct new transmission lines with government funding to accelerate infrastructure development.
Geothermal Development Company (GDC)
They are tasked with developing steam fields to reduce upstream power development risks so as to promote the rapid development of geothermal electric power.
Kenya Nuclear Electricity Board (KNEB)
It was established in 2010, the board is tasked with driving the nuclear energy generation program for Kenya. This will be achieved through the development of a road map for the realization of the requirements and guidelines by the International Atomic Energy Agency (IAEA).
Frequently Asked Questions about Kenya Power Bill
How much power can I buy?
What happens to my current electricity deposit when I install a prepaid meter?
Will the meter affect my geyser/hot water?
How will the Kenya Power technician be identified?
Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
Will my electricity be shut off when the credit runs out?
Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.
What happens if prepaid pay points are closed?
How do I obtain credit?
You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.
How does prepaid metering benefit me?
How do prepaid meters work?
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
What is a prepaid power meter?
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