Safaricom Selfcare portal: self-care.safaricom.co.ke enables you to monitor your M-PESA and Safaricom line usage, as well as Do It Yourself (DIY) support for some services like PUK retrieval. The official Safaricom Selfcate website address is self-care.safaricom.co.ke. To visit the website click on this link: https://selfcare.safaricom.co.ke
Safaricom Selfcare Registration
Once you load the portal page you will be prompted toRegister or log in. For new users Create an account with a username and password. Remember this is a Secure Connection as you will see on top of the address bar showing the secure website verification icon. After signing up you receive your details on your phone to authenticate the registration. It will be very useful also to people who block the PIN of their sim cards and would like to get their PUK. It has an option to view your PUK.
Safaricom Selfcare Service
Safaricom Selfcare facility helps you to track your credit history on usage. It gives you the ability to track the calls you have made and the duration and costs per calls. Also the data bundles usage at different intervals. Postpay customers can also be able to track their usage and bills.
How to download Mpesa Statement Online
The M-Pesa account management which is the core feature in the Safaricom self-care portal lets you track your Mpesa transactions for the last Six months. You get to choose the kind of transaction you want to view history about i.e. Deposit, Send (Sent money) and Withdraw (Money is withdrawn). The M-Pesa report will indicate the MpesaTransaction ID, Date, Sender Mobile number, M-Pesa agent transaction was carried out at and amount. You can download the statement.
Safaricom Selfcare – SIM swap
When that your phone is stolen, you’re upgrading to 4G or something you may need to replace your Safaricom SIM card. Normally, that involves a trip to a Safaricom shop or an authorized outlet like the many M-Pesa outlets that dot the entire country. It’s easy, just go to selfcare.safaricom.co.ke from your desktop or mobile web browser, log in and you’ll be sorted out in no time.
Safaricom Selfcare – Check your top-up history
If you ever wanted to know how much you were spending on airtime at any given time, The Selfcare portal makes it all easy.
Safaricom Selfcare – Set up roaming alerts
If you ever find yourself outside the borders of the country, the Selfcare portal would come in handy. Through it, one is able to turn on periodic alerts for when they are exceeding their set usage limits. This helps prevent one from using up all their credit or incurring a high roaming bill at the end of the month in the case of postpaid users.
Safaricom Selfcare – Bar/unbar phones one is using
Safaricom keeps a log of all these devices so, at any given time, one can log on to the Selfcare portal and see on which devices my Safaricom SIM has been used. From there, he/she can able to either bar or unbar usage of my Safaricom SIM on any of those devices.
Safaricom Selfcare – Check Bonga points
Selfcare is not so unique as you can do the same through the mySafaricom application or a shortcode (*124# or *126#).
Safaricom Selfcare – Checking out M-Pesa transaction charges
You can use the mySafaricom app to look up transaction charges just before the transaction is completed. You can as well use Safaricom’s M-Ledger application, which has a built-in “M-Pesa cost calculator” to see a detailed breakdown of charges they are likely to incur in the event they make a transaction.
Safaricom Selfcare – Create service requests and keep track of them
In this case, any Safaricom subscriber can request for something to be done or fixed for them. This can be physically at a Safaricom retail outlet, online through social media channels or via calls or texts. For instance, when one has an issue with their billing and reaches out to the customer service team using any of the channels, the customer service representative on the other end of the line will create a service request on the system through which the user request can be properly addressed. Using the Selfcare portal, one can just raise these service requests themselves. The advantage here is that you can be as articulate as possible about the matter at hand and be able to log in to the Selfcare portal later and see how far it is as far as the handling of the request is concerned.
Safaricom Selfcare – Check the PUK
While it’s easy to just use the mySafaricom app to do this (just go to My Profile on the app and it’s all there) or using another device to request the same (though here a national ID number will be needed), one also has an option to get the PUK number through the Selfcare portal.
Safaricom Selfcare – Check your tariff
Tariffs aren’t really a big deal thanks to the maturity of the market that has meant that we have flat rates for calls and texts and universal charges for data (bundles). However, that doesn’t mean that the tariff is dead or insignificant. It lives on and is as important as ever. In addition to the text messages one gets upon recharging that indicate the tariff one is on, the same information can be obtained on-demand on the Selfcare portal.
Safaricom Selfcare Login Page
For more information on safaricom selfcare, login to the website here: https://selfcare.safaricom.co.ke
Frequently Asked Questions About Safaricom Selfcare
How do I register for Safaricom Selfcare?
Safaricom Selfcare Registration Steps After completing the necessary steps provided below you should be able to access your account through the Safaricom log in.
- Type in the URL www.safaricom.co.ke
- Click on selfcare Choose the kind of registration you would like to do,
- Select individual if its for your personal use
- Type in you mobile number and username
- Agree to the terms and conditions and an activation number will be sent to your phone.
- Key in the activation number and the process is complete.
How do I Check my tariff via Safaricom Selfcare?
The text messages one gets upon recharging that indicate the tariff one is on, the same information can be obtained on-demand on the Selfcare portal.
How do you Check the PUK on Safaricom Selfcare
Go to My Profile on the app and it’s all there or using another device to request the same (though here a national ID number will be needed), one also has an option to get the PUK number through the Selfcare portal.
How does one Create service requests and keep track of them using Safaricom Selfcare?
With Safaricom Selfcare The advantage here is that you can be as articulate as possible about the matter at hand and be able to log in to the Selfcare portal later and see how far it is as far as the handling of the request is concerned.
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