Zuku is a homegrown East African brand under Wananchi Group, established with the aim of making quality home entertainment and communication services accessible to a rapidly growing, choice conscious African middle class. Zuku TV services have been successfully launched in Kenya, Tanzania, Uganda, Malawi and most recently Zambia with aggressive plans to roll out to more countries in the near future.

The Zuku brand currently offers its digital services on two platforms:

1. Zuku Fiber

A cable network currently available only in Nairobi and Mombasa .This platform supports broadband, pay-tv and telephony services through a single cable into customers’ homes. Residential speeds are currently up to 250 Mbps the fastest internet speed in East Africa. The inclusion of high quality voice services with free unlimited local on-net phone calls is another first on the continent available only in Nairobi, Mombasa and Dar es Salaam. However, the product will be extended to the other major cities in East Africa soon.

2. Zuku satellite TV

A satellite-based platform and the fastest growing platform gives Zuku’s pay-TV service nationwide availability across the region. Satellite TV services are currently in Kenya, Uganda, Tanzania, Malawi and Zambia.

Zuku TV has over 100 channels on the Zuku Satellite platform and more than 120 channels on the top-end Fiber platform. Zuku is proud of its Zuku branded channels, developed to resonate with the African audience. In addition Zuku TV carries third party channels including most of the major news and business channels as well as brands like: Fox Entertainment, FX, BET, E! Entertainment, Star Plus, Colors and SAB; MTV Base, Nickelodeon, KidsCo, Fashion One, Viasat’s four documentary channels, Nat Geo Adventure, Fine Living Network, MGM Channel, Zee Cinema, African Movie Channel Zuku TV also has the major free-to air channels from Kenya, Uganda, Tanzania and Malawi

Zuku Packages

• • Satellite Packages
  • Residential Packages
  • Business Packages

Zuku Internet Packages

1. Home Advanced : 250Mbps Unlimited High Speed Internet
2. Home Premium: 100Mbps Unlimited High Speed Internet
3. Home Preferred : 50Mbps Unlimited High Speed Internet
4. Home Basic : 30Mbps Unlimited High Speed Internet

Zuku Tv Packages

Zuku Installation

• This promotion will provide customers who subscribe for the Zuku Fiber packages on offer with free installation for i-series offers – i20, i50, i100, i250 and the Zuku Office services.
• Telephone handsets will be purchased at a cost of ksh 1,500 each for subscribers of i-series packages i20, 150, i100 and i250 while customers purchasing Zuku Office will be provided free cordless handsets as per the subscription packages paid for.
• Customers eligible are those who have paid the first month’s subscription in full for i20, 150, i100 and i250 package and all office packages.
• Customers who are already Zuku customers and have an active or inactive/lapsed/churned account are not eligible.
• Customers purchasing any other Zuku Fiber packages except the above-named packages shall not be eligible for the Free Installation offer.
• The offer shall be communicated on digital platforms to existing leads base by SMS, email, website, banner & social media posts.
• All customers wishing to downscale to lower packages must pay full installation charges as per the subscription type. Customers are however allowed to upscale to more premium offers in the i-series and office packages.

Zuku Decoder

1. ADTH-CSTB3032Z-S
2. ADTH-CSTB3032Z
3. ADTH-STB1010Z
4. ADTH-STB2020Z
5. SD DECODER: Cisco 3319
6. HD Decoder Cisco4389
7. HD Decoder: Cisco8389
8. Castelnet-SAT-603
9. Technicolor

Zuku Business Number

Zuku Account Number

Access your account number by logging in to your selfcare account 

Zuku Decoder Settings

ADTH DECODERS IMAGES & SCANNING PROCEDURES 

ADTH-CSTB3032Z-S

 

ADTH-CSTB3032Z

 

ADTH-STB1010Z

 

ADTH-STB2020Z

ADTH DECODERS – SCANNING PROCEDURE

The scanning procedure for all ADTH decoders is the same and is as captured below:

• Press the “Menu” button on the remote control. The decoder MENU should display on the TV screen
• Select Installation from the options availed and input the password 0000
• Select Factory default and press the “OK” button on your remote control
• The scanning procedure then takes place and once done the Menu display will be visible on your screen
• Press the “Exit” button twice in order to clear the screen and view the channels

 

IMAGE: SD Decoder Cisco3319

SD DECODER: Cisco 3319

Reboot the decoder by switching off power from the wall outlet

 

IMAGE: HD Decoder Cisco4389

HD DECODER: Cisco 4389

Use the switch on the back panel of the decoder to reboot the unit

 

IMAGE: HD Decoder: Cisco8389

HD DECODER: Cisco 8389

Use the switch on the back panel of the decoder to reboot the unit

 

IMAGE: Castelnet-SAT-603

Castelnet SAT603

Press “Menu” on the remote control. The decoder MENU will display on your TV screen

 

• Select Tools from the Menu list and press “OK” on the remote control
• Select Factory settings from the list displayed and press “OK” on your remote control. The message “This operation will load default and erase all the channels that user added, Continue?” will appear.
• Select Yes by pressing the “OK” button on your remote control
• Press “Exit” on the remote control, which brings you back to the main menu
• Select Installation from the list and press “OK” on the remote control
• Select DVBS Installation; choose TP list and press “OK“
• Scan parameters will appear, press the blue button on the remote control to initiate the search
• The following box will then appear
• Select OK by pressing the “OK” button on the remote control
• Now the decoder scans and saves the updated channels. The number of TV Channels scanned should be 110 and 44 for Radio
• Once the channels scan is complete, press the “OK” button

 

IMAGE: Technicolor

 

Technicolor

The scanning procedure is as below:-

 

• Press the ‘Home’ button on the remote control. The decoder MENU should display on the TV screen
• Select ‘Settings’ and scroll down to ‘Technical settings’ press the “OK” button on your remote control
• Select to ‘System’ and press the “OK” button on your remote control
• Using the remote of the decoder, scroll down to ‘Scan’ and press the “OK” button on your remote control
• The scanning procedure then takes place, press ok to complete the steps and once done ‘scanning complete’ message is displayed on your screen.
• Press the “Exit” button in order to clear the screen and view the channels.

 

CASTLENET SAS603 SCANNING PROCEDURE

Press “Menu” on the remote control. The decoder MENU will display on your TV screen

• Select Tools from the Menu list and press “OK” on the remote control
• Select Factory settings from the list displayed and press “OK” on your remote control. The message “This operation will load default and erase all the channels that user added, Continue?” will appear.
• Select Yes by pressing the “OK” button on your remote control
• Press “Exit” on the remote control, which brings you back to the main menu
• Select Installation from the list and press “OK” on the remote control
• Select DVBS Installation; choose TP list and press “OK“
• Scan parameters will appear, press the blue button on the remote control to initiate the search
• Select OK by pressing the “OK” button on the remote control
• Now the decoder scans and saves the updated channels. The number of TV Channels scanned should be 110 and 44 for Radio
• Once the channels scan is complete, press the “OK” button

 

Note:- Castelnet SAS603 the scanning process is similar for both cable and satellite.

 Zuku Speed Test

Check your internet Speed by clicking here

Zuku App

The new ZUKU Go app gives you the easiest way to manage your account at your fingertips. As a customer, you can manage your viewing wherever you are, see how much you owe and make a payment or update your details anytime anywhere. Download app

Zuku Contacts – Zuku Customer Care

If the customers of Zuku have any suggestions, complaints, feedback and reviews related to Zuku products and services then they can communicate through its customer service detail. Zuku shares customer service toll free helpline number, customer service email id, office contacts details and other related links for the help of its customers.

Zuku Customer Care Contacts

Gateway Business Park, Block E, next to Parkside Towers,

Mombasa Road, Nairobi, Kenya.
P O Box 10286-00100
Nairobi – Kenya
Telephone number: 0205200432

Zuku Contacts – Satellite TV

Customer Service : 020 5200025/020 3610 000
Mobile : +254 703 010 000
E-mail : customercare@zukutv.co.ke

Zuku Internet Customer Care Contacts – Fiber

Customer Service : 0 205 205 205
Mobile : 0732132200 / 0719028200
E-mail : support@zukufiber.co.ke

Zuku Customer Care Contacts – ZukuOffice

020-5228899

Zuku Contacts – Mombasa Town Office

Muslim Road, Opposite Sakina Mosque.
Customer Service : 0 205 205 205
Mobile : 0732132200 / 0719028200
E-mail : support@zukufiber.co.ke

Zuku Customer Care Contacts – Nyali Office

Off Nyali Road, Above Nakumatt Cinemax.
Customer Service : 0 205 205 205
Mobile : 0732132200 / 0719028200
E-mail : support@zukufiber.co.ke

Facebook: https://www.facebook.com/ZukuOfficia

Zuku Website: www.zuku.co.ke

Zuku Kenya Contacts – Physical Address

 Head office

Gateway Park, Block E, Ground Flr,
Mombasa Road

Ngong Road

Junction Mall, 1st Flr Next to the Food Court

 Buruburu

Rabai Road,
The Point Mall, Next to Naivas Supermarket, Ground Flr

TRM

Second Flr, Near Chicken Inn/Galitos

Parklands

Masari Road,
Diamond Plaza, Ground Flr,Next to Farrah Fabrics

 Mombasa

Majengo area, Opp. Sakina Mosque, Ground Flr

 Nyali

Nyali Cinemax Plaza,
Ground Flr

Zuku Customer Care – Charter

Valued Customer,

It is our pleasure to serve you and provide you with a consistently superior customer experience, giving you help when you need it, where you need it. The charter below highlights your rights as a Zuku Customer as well as what you can expect from us

 30 day money back guarantee

30 Day money back Guarantee All your money back! Get a full refund if we are not able to offer you satisfactory internet or TV service and can’t sort it in the first 30 days after installation. Quality from the get-go.

Zuku Customer Care – Reliable service

Zuku Customer care: Reliable service We insist on giving you reliable and consistent service with as little disruption as possible. However, in the case of disruption beyond our control or maintenance activity we will inform you and restore service ASAP.

Zuku Customer Care – Problems with your service

We’re on call! Get in touch with us any time on phone or email should you have any issues or questions about your service and have your issue tracked until resolution/we fix it.

Fixing your problem

Here’s a commitment the other guys aren’t ready to make. Your problems will be addressed in 24 hours of you reporting it to us and you will have it fully resolved within 48 hours.

Service Visits

We respect you and the clock when we knock. Your service visits will be scheduled at convenient times to you, and your home will be treated with courtesy and respect.

Your bill

Money matters made easy! Your bill will be simple to understand, you will receive it before your due date, and you will have multiple convenient methods to pay it.

Zuku Internet Customer Care – Video